i’VE NEVER MET A CUSTOMER YET that wasn’t all too happy to tell me what they wanted—usually in great detail. The problem is that customers don’t always tell you the whole truth. They generally don’t lie, but they speak in customer speak, not developer speak. They use their terms and their contexts. They leave out significant details. They make assumptions that you’ve been at their company for 20 years, just like they have. This is compounded by the fact that many customers don’t actually know what they want in the first place! Some may have a grasp of the “big picture,” but they are rarely able to communicate the details of their vision effectively. Others might be a little lighter on the complete vision, but they know what they don’t want.
Zitat des Tages
Written by georg on Juni 22, 2016