We seek definition to understand the system so that we can discern the rules so that we know what to do next so that we win.

Sales cares about selling and doesn’t much care how hard it is to build. Marketing is passionate about brand, content, and voice, and will argue endlessly for details you find to be irrelevant. Tech support talks to the customer ALL DAY, but still feels no one listens to what they say. Admins speak many of these languages and have more power than you think.

There are endless interesting variants of meetings, but the one I want to talk about is the executive cross-pollination communication clusterfuck.

just because they have „manager“ in their title doesn’t mean they know what’s going on as well as where to go.

»L.? Wo finde ich neue Freunde?«, frage ich ihn und L. sieht mich verwundert an: »Wieso? Sind dir welche kaputtgegangen?«

You don’t yell in a bookstore; you’ll piss off the books.